PAYMENT

Payment can be made by Visa, MasterCard and American Express.
NOTE: There may be a 2% bank fee when paying by some credit cards.

We also accept direct bank deposit
Runaway Tours, Bank Australia, Sydney, Australia
BSB – 313-140
A/C no – 12252200
SWIFT Code for international transfers: CUSCAU2SXXX

No refunds or discounts for bad weather.

Prices stated are in Australian Dollars ($AUD) and include GST (Goods and Services Tax).

CANCELLATION POLICY

If you cancel the tour 7 days or less out, there is a 20% fee. 96 hours or less out, 50% fee. 24 hours out, 100% fee for no show or cancellation. Any cancellation fees charged by suppliers on the itinerary, which are outside of the control of Runaway Tours, will be withheld from any refunds due to the client.

If we are unable to operate due to unexpected Government/Health-imposed COVID travel restrictions, our cancellation penalties will be waived and full refunds will be provided, on the proviso that all suppliers of Runaway Tours also waive all of their cancellation fees. We encourage our guests to take out their own personal travel insurance

Bookings for December 15 – January 5
If you cancel the tour 14 days or less out, there is a 20% fee. 7 days or less out, 50% fee. 96 hours out, 100% fee for no show or cancellation. Any cancellation fees charged by suppliers on the itinerary, which are outside of the control of Runaway Tours, will be withheld from any refunds due to the client.

DURATION OF TOURS

Up to 4 hours
Sydney City Sights Half Day Tour

Up to 8 hours
Sydney City Sight Full Day Tour
Tobruk Sheep Station Day Tour

Up to 10 hours
Blue Mountains Day Tour
Hunter Valley Wine Tasting Tour
South Coast to Country Day Tour
Southern Highlands Day Tour

Up to 11 hours
Jenolan Caves and Blue Mountains Day Tour
Port Stephens Dolphin Cruise Day Tour

Any additional hours or part thereof will be charged at AUD$110 (inc GST) per hour.

SYDNEY AIRPORT PICKUP – FLIGHT DELAYS

In the case of flight delays, the tour ends at the original booked finish time and will not be extended. Upon request, and subject to availability, we may be able to continue the tour past the booked finish time and charges will apply at $110 per hour or part thereof.

COVID SAFE TRAVEL

The health and safety of our passengers, suppliers and staff is our number one priority. In line with guidance from transport regulators as well as NSW Health, we have developed a COVID Safe Business Plan to provide the safest possible travel experience.

Our guides are all Double Vaccinated and we require all of our passengers to be Double Vaccinated also.

Before you travel with us, any person feeling unwell or experiencing COVID-19 symptoms including cough, fever, sore throat, fatigue, and shortness of breath should remain at home and not travel.

While on our tours:

• Everyone in your group should follow social distancing guidelines and good hand hygiene practices.
• You must scan the QR code before entering the vehicle.
• You must show your Vaccination Certificate to our guide
• Your group must wear masks at all times while on the vehicle.
• At most venues, they will also require you to show your Vax Certificate, wear masks and adhere to their COVID-Safe policies.

THE FINE PRINT

We retain the right to cancel tours, vary itineraries and amend fares and days of operation due to extremes of weather or changes to operational conditions such as road closures, fire bans or other conditions beyond the control of the operator. At times it may be necessary to provide alternative transport or use the services of other tour operators.

The Tour Operator does not accept any liability for the acts, omissions, default or negligence of wildlife park, scenic rides or any other service provided used in connection with these tours.

The Tour Operator shall not be responsible or liable for death, illness or injury to any person, or loss of or damage to any property or otherwise due to the operators negligence nor any inconvenience, delay, injury, accident, theft or negligence caused to, or expenses incurred by, any client/passenger however caused by or arising out of services or failure to provide services.

These tours operate in environmental and culturally sensitive areas. Any person found willfully damaging the environment or indigenous art, or causing discomfort to others will be requested to leave the tour at the nearest public transport depot. Any costs incurred will be at that persons own expense.

CLIENT CONDUCT

Your tour/s shall be cancelled in any of the following circumstances:

if you use threatening, abusive or insulting words towards our staff, a member of the public, any suppliers we use or otherwise behaved in a threatening manner
if you deliberately interfered with a member of our staff carrying out their duties
if you put the safety of either the vehicle or any person in it in danger
if you make a threat or used other intimidating language
if you are drunk or under the influence of alcohol or drugs
if you are, or we reasonably believe you are, in unlawful possession of drugs
if your mental or physical state is a danger or risk to you, the vehicle or any person in it

If any of the situations occur, you may be removed from the tour, even after you have begun the tour, without any liability on the part of Runaway Tours, and we will cancel any subsequent tours with us. All monies that have been paid to Runaway Tours will be forfeited with no refund available.

Any disputes must be settled in a court of Sydney, Australia

HELPFUL INFORMATION

The Blue Mountains are usually about 5º C cooler than Sydney. Please bring appropriate footwear and clothing as temperatures can change without warning. High heels, thongs and sandals are not suitable.

Australian Government regulations prohibit smoking, consuming food or drinks and the drinking of alcohol inside all tourist vehicles in Australia.

Australian law requires that you must be 18 and over to be served alcohol in any licenced premises. Please bring ID if you look younger than 25.

Whilst all care is taken, no responsibility is accepted for lost belongings or delays.

Please wait outside hotel 5 minutes prior to pick up and allow 10 minutes for traffic.

CREDENTIALS

ABN – 49 528 319 343 | Licensed tour operator – 30849 | Licensed by the National Parks and Wildlife Service – 11/202.