TERMS AND CONDITIONS
Cancellation: General
If you cancel the tour 6 days or less out, there is a 20% fee. 72 hours or less out, 50% fee. 24 hours out, 100% fee for no show or cancellation.
Any cancellation fees charged by suppliers on the itinerary, which are outside of the control of Runaway Tours, will be withheld from any refunds due to the client.
Cancellation: Bookings for December 15 – January 5
If you cancel the tour 14 days or less out, there is a 20% fee. 7 days or less out, 50% fee. 72 hours out, 100% fee for no show or cancellation.
No refunds or discounts for bad weather or delays.
Prices stated are in Australian Dollars (AUD$) and include GST
We advise all passengers to have their own Travel Insurance in case of cancellations.
SYDNEY AIRPORT/CRUISE SHIP PICKUP – FLIGHT/CRUISE DELAYS
In the case of flight or cruise delays, your tour will still end at the original booked finish time and will not be extended. Upon request, and subject to availability, we may be able to continue the tour past the booked finish time and charges will apply at AUD$120 per hour (inc GST) or part thereof.
If your flight or cruise is delayed for whatever reason and you are unable to dock or land in time for your tour, we are unfortunately unable to provide any refunds.
Please note: Due to Health and Safety issues, our professional tour guides are unable to help with any luggage. You will need to port your own luggage at all times.
THE FINE PRINT
We retain the right to cancel tours, vary itineraries and amend fares and days of operation due to extremes of weather or changes to operational conditions such as road closures, fire bans or other conditions beyond the control of the operator. At times it may be necessary to provide alternative transport or use the services of other tour operators.
The Tour Operator does not accept any liability for the acts, omissions, default or negligence of wildlife park, scenic rides or any other service provided used in connection with these tours.
The Tour Operator shall not be responsible or liable for death, illness or injury to any person, or loss of or damage to any property or otherwise due to the operators negligence nor any inconvenience, delay, injury, accident, theft or negligence caused to, or expenses incurred by, any client/passenger however caused by or arising out of services or failure to provide services.
These tours operate in environmental and culturally sensitive areas. Any person found willfully damaging the environment or indigenous art or causing discomfort to others will be requested to leave the tour at the nearest public transport depot. Any costs incurred will be at that person’s own expense.
PAYMENT
Our preferred method of payment is by direct debiting the full amount into our bank at:
S. Arnerich Trading as Runaway Tours, Bank Australia, Sydney, Australia.
BSB – 313 140, Account no – 12252200.
SWIFT Code for international transfers: CUSCAU2SXXX
PAYMENT MUST BE MADE IN AUD$ ONLY
Payment can also be made by Visa or MasterCard
We require full payment two weeks before the commencement of the tour. If there is a booking within this two-week period, we require a credit card to secure the tour.
Payment for December 15 – January 5
We require full payment 4 weeks before the commencement of the tour.
HELPFUL INFORMATION
The Blue Mountains are usually about 5º C cooler than Sydney. Please bring appropriate footwear and clothing as temperatures can change without warning. High heels, thongs and sandals are not suitable.
Australian Government regulations prohibit smoking, consuming food or drinks and the drinking of alcohol inside all tourist vehicles in Australia.
New South Wales Government regulations require that seatbelts must be worn at all times. If any passengers are unwilling to wear their seatbelt, we will not allow the tour to proceed, as we and our drivers will incur severe fines. No refunds will be issued if the tour is cancelled due to this issue.
Australian law requires that you must be 18 and over to be served alcohol in any licenced premises. Please bring ID if you look younger than 25.
Whilst all care is taken, no responsibility is accepted for lost belongings or delays.
Please wait outside hotel 5 minutes prior to pick up and allow 10 minutes for traffic.
TOUR DURATIONS:
Up to 4 hours
Sydney City Sights Half Day Tour
Up to 8 hours
Sydney City Sight Full Day Tour
Up to 10 hours
Blue Mountains Day Tour
Hunter Valley Wine Tasting Tour
South Coast to Country Day Tour
Southern Highlands Day Tour
Up to 11 hours
Jenolan Caves and Blue Mountains Day Tour
Port Stephens Dolphin Cruise Day Tour
Any additional hours or part thereof will be charged at AUD$120 (inc GST) per hour.
CLIENT CONDUCT
We require that all groups behave respectfully at each venue or location. These venues and locations are family friendly and we want all of our groups to interact well with the local patrons. If any individual or group starts to misbehave, your tour/s shall be cancelled in any of the following circumstances:
- if you use threatening, abusive or insulting words towards our staff, a member of the public, any suppliers we use or otherwise behave in a threatening manner.
- if you use bullying behaviour by intentionally using words or actions to cause distress or harm to another person’s wellbeing.
- if you deliberately interfere with a member of our staff carrying out their duties
- if you put the safety of either the vehicle or any person in it in danger
- if you make a threat or use other intimidating language
- if you are drunk or under the influence of alcohol or drugs
- if you are, or we reasonably believe you are, in unlawful possession of drugs
- if your mental or physical state is a danger or risk to you, the vehicle or any person in it
If any of the situations occur, you may be removed from the tour, even after you have begun the tour, without any liability on the part of Runaway Tours, and we will cancel any subsequent tours with us. All monies that have been paid to Runaway Tours will be forfeited with no refund available. If the passenger/s refuse to leave the vehicle, this would be seen as trespassing and the police may be involved.
Any disputes must be settled in a court of Sydney, New South Wales, Australia.
CREDENTIALS
ABN – 49 528 319 343 | Licensed tour operator – 30849 |
National Parks and Wildlife Service – DOC23/227012 |